Power Outage during DC Upgrade

Incident Report for METROFILE CLOUD KENYA

Postmortem

RCA: https://everfiles.metrofilecloud.com/public-link/browse/4ns1CAq3MV

Posted Aug 05, 2025 - 09:08 UTC

Resolved

We are currently happy that systems are healthy and online, we will be closing this incident out for now.

Please contact vps@metrofilecloud.com if you require the RCA once its available.

Posted Jul 15, 2025 - 07:56 UTC

Monitoring

We have implemented a fix and connectivity has been restored. Please test and if you have any issues, please contact vps@metrofilecloud.com.

Posted Jul 14, 2025 - 20:42 UTC

Identified

Power has been restored at the Data Centre, we are busy troubleshooting connectivity issues.

Posted Jul 14, 2025 - 20:11 UTC

Investigating

We are investigating a total outage of our services in Kenya with the Data Centre team

Posted Jul 14, 2025 - 14:41 UTC

This incident affected: Cloud Backup (Cloud Backup Storage) and Hosting, Cloud Vault S3.